In the early 1990's, Maryland's State Highway Administration (SHA) recognized the need to address quality at all levels and areas of the highway community. SHA, along with other local industry members, attended the preliminary National Quality Initiative Conference in 1994.
SHA's four-year business plan is the document that drives our efforts. The deployment of the business plan is strategically linked to its quality initiatives. Fostering an atmosphere of open communication and cooperation with our partners is critical to defining and achieving our goals. The MdQI Steering Committee draws industry partners into the business plan as we strive "to provide our customers with a safe, well-maintained and attractive highway system that offers mobility and supports Maryland's communities, economy and environment."
The Steering Committee is the link between our stakeholders and this mission statement, and guides strategic thinking on a day-to-day basis. The Chief Engineer chairs the committee, which has top level commitment from all the members. It meets monthly to discuss a broad range of quality-driven initiatives as well as deliver the annual conference, which features a series of workshops on pressing issues and future focus of the industry. Thus, the Steering Committee has evolved from conference organization to industrywide driving force in the continuing quality journey.